Despite having the word “service” baked right into their category name, SaaS companies sometimes come up short in serving the customer rather than chasing the next sale.
Michael Sampson wrote the book on user adoption; a few years ago, we brought him into our offices to help us think about new ways to help customers drive adoption and engagement. He knows his stuff.
Collabosphere is always the collaboration event of the year—and 2015 was our best year yet. We’re pleased to share some of our highest-rated sessions with you, from inspirational talks on company culture to nitty-gritty product advice on getting more out of iMeet® Central.
How does an organization actually get its employees to use the status quo-defeating tools at their disposal?
Behold the eye-grabbing posters that have popped up around FleishmanHillard’s Toronto office.
The success of a new tool almost always hinges on people. The bad news? Plenty of people simply hate change.
User adoption has been a hot topic lately – and, happily, we have some more great tips to share from our CD community.
Provided you have the right tool and the right people, how can you help build a stronger bridge between the two?
When it comes time for change management, organizations with collaborative cultures have one big advantage.
Ansira’s Beth Lee shares eight ways to help boost your user adoption above the norm.