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CUSTOMER SUCCESS

We’ll be with you every step of the way.

Our customer success team brings you the knowledge and experience gained from helping more than 750,000 users around the world collaborate in their businesses.

IMPLEMENTATION

A dedicated collaboration strategist will help you create and launch a successful rollout plan that includes people, processes and technology. Using our proven methodology, we’ll guide you in:

  • Determining how to map your existing business processes to iMeet® Central
  • Building system templates that address each of your identified process priorities
  • Guiding in-depth system testing to guarantee your solution effectively solves your challenges
  • Facilitating core-team training and providing expertise in long-term user adoption and governance
  • Celebrating your launch and providing recommendations to maximize investment and growth
FlightReady implementation process

PRODUCT SUPPORT

We’ve created different levels of support to meet your needs – from a self-help model all the way up to a dedicated person who greets you by name when you call.

iMeet Central product support plans

ADVISORY SERVICES

Business process + configuration review

A dedicated collaboration strategist will partner with you to:

  • Perform a thorough review of your current business processes
  • Identify each of the critical business functions where iMeet® Central can provide the greatest value
  • Recommend specific configuration recommendations to ensure you are set up right from the start

User deployment + adoption strategy review

The number-one complaint about introducing new collaboration tools into a group or organization is that no one uses them. Our experts partner with you to develop a robust user adoption plan based on the proven techniques pioneered by collaboration strategist, Michael Sampson.

TRAINING

iMeet® Central offers so many features and configurations, and we know you need to choose the combination that’ll meet your specific needs. Our team of trainers and user community leaders are here to provide you the hands-on training you need to be a certified collaboration genius.

User community

Join these free monthly calls to get real-time insights from other users. Learn more.

iMeet Central University

We offer free, interactive monthly webinars to share iMeet Central basics and tips for enhancing your use of the product. Register for a course.

PROFESSIONAL SERVICES

The iMeet® Central API makes it easy to further enhance the user experience and ensure seamless integration across multiple platforms. Our team of professional services consultants and engineers are here to help you explore system integration, custom application development and more. We’ll also deal with the administrative tasks for you. Our team can perform these technical services to speed up your initial implementation:

  • User import
  • Single sign-on assistance
  • Project imports
  • Mass update / reassignment / deletion of events, milestones and tasks
  • System migrations from an alternate collaboration system (gasp!)
  • Data archiving
  • Data restoration
  • Account consolidation

NEED SOME HELP?

A SINGLE PLACE FOR ALL YOUR WORK

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